Customer Support
How can we help you today?
Every Wisys guide now lives in Support Documentation, with Bruce, our AI assistant, ready to answer questions. Watch the 3-minute tour, then find your answer or reach our team below.
Video tour, 2:51 · a quick walkthrough with Bruce
New: Ask Bruce
Meet Bruce, your AI assistant
Select his picture in the bottom-right corner of Support Documentation to start a chat. Ask your question in plain words, the way you'd ask a coworker.
- Knows your ERP. Tell him whether you run SAP Business One or Macola, and his answers fit your system.
- Answers with links. Each answer points to the right guide, and to the knowledge base article when there is one.
- Helps troubleshoot. Describe an error or attach a screenshot, and he walks you through the fix step by step.
Resources by ERP
Updaters, installers, and training videos for your ERP.
Macola Resources
SAP Business One Resources
Contact Support or Services
I need help with:Errors, update requests, install requests
I need to:Add features, add enhancements, review processes, acquire skills (training)
For product announcements and company updates, see Wisys News.
Wisys has designed our Maintenance plan to provide software updates and technical assistance to those customers who are current with their annual maintenance plan and who have resources trained during implementation.
If further training beyond our documentation and sample code is required, one of our developers will do so under a pre-approved consulting service agreement at our current billing rate.
View Maintenance and Support PlanCommon questions
Where do I find Wisys documentation?
Every Wisys guide is in Support Documentation at portal.wisys.com/wisys-support-documentation. Guides are sorted by category, including SAP Business One, Macola, Agility 360, Shipping, Agility Intelligence, and Design Tools. Open a category, pick a guide, and it opens right on the page, where you can zoom, download, print, or copy a link to share it.
What can Bruce help with?
Bruce is the AI assistant built into Support Documentation. Tell him whether you run SAP Business One or Macola, then ask your question in plain words. He answers with links to the right guides, walks you through fixing an error step by step, links the knowledge base article when there is one, and can read a screenshot you attach.
Where are the release notes?
Release notes are in Support Documentation alongside the product guides. You can browse to them by category or ask Bruce for the release notes for your product and ERP. The Product Updater and Client Updater downloads stay on this page under Resources.
How do I contact the Wisys team?
Call 770-955-3530 and choose option 3, or email support@wisys.com. Use Contact Support for errors, update requests, and install requests. Use Contact Services to add features or enhancements, review a process, or set up training. Include screenshots, the exact error message, and the steps you took so the team can help faster.