---
title: Limited WiSys Support October 14-19
description: "A Message to Customers and Partners: WiSys is having a company meeting Friday, October 14 – Wednesday, October 19. During this time we will have staff monitoring support calls, however..."
---

[Warehouse Management & ERP Insights | Wisys Blog ](https://wisys.com/blog)

# [Limited WiSys Support October 14-19](https://wisys.com/blog/limited-wisys-support-october-14-19)

 Written by [WiSys](https://wisys.com/blog/author/wisys) | Dec 11, 2025 5:35:50 PM

A Message to Customers and Partners:

WiSys is having a company meeting Friday, October 14 – Wednesday, October 19. During this time we will have staff monitoring support calls, however we may have delayed response times unless you have a level 1 urgent issue.

If you do have a level 1 issue, please call support at 770-955-3530 option 3 and give us as much detail as possible as well as sending any documentation through email to support@wisys.com. We will contact you regarding your issue at the earliest possible time.

**Please do not email consultants directly as they will have limited access to their email during this time.**

A level 1 issue is described in our Maintenance policy document as follows:

Your production use of the supported programs is stopped or so severely impacted that you cannot reasonably continue work. You experience a complete loss of service. The operation is mission critical to the business and the situation is an emergency.

A level 1 service request has one or more of the following characteristics:

- Data corrupted
- A critical documented function is not available
- System hangs indefinitely, causing unacceptable or indefinite delays for resources or response
- System crashes, and crashes repeatedly after restart attempts
- After an update, if your system loses functionality that worked prior to the update (a regression error)

[View full post](https://wisys.com/blog/limited-wisys-support-october-14-19)

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