Support Plan

Our support plan helps you get back up and running if something goes wrong and is available to those users trained during implementation.

Unlimited Incident reports: You can submit an unlimited number of incident reports between 8:00am and 5:00pm ET Monday through Friday. You may submit reports using the phone, email or fax . This support does not cover system failures, system moves or system configuration changes. WiSys support is here to help with these topics--and any other-but may incur a cost. Contact WiSys Technical Support at (770) 955-3530. Please note that no-charge phone support is to assist with installation, not to perform the actual installation. Network problems, data corruption, and other system issues may require more time. The technician may ask you to open additional incidents if more time is required.

Unlimited access to Knowledge Base Support: Access the WiSys Knowledge Base Support site 24 hours a day.

Remote Access May Be Required: Particularly when anomalous issues arise, WiSys technicians may require remote access to your PC. This is done using a WiSys-provided system, at no cost to you (other than your regular internet access). When remote access is performed, you can watch everything the technician does, and can disconnect the WiSys technician at any time. If the WiSys technician requires remote access and it is not possible (due to customer company policy, or problematic internet access at your site, for example), WiSys may not be able to render assistance.

Developer Support: WiSys offers an SDK solution for transacting Macola Business Transactions within your own development environment. With the purchase of a support agreement WiSys developers are more than happy to assist via phone, email and/or remote access if needed. If you require this type of support please feel free to call (770) 955-3530.